Shipping, returns & warranty - Zodiac Online Shop

Zodiac Online Shop is an online shop with a genuine showroom. We deliver our products throughout Europe. Naturally, you want to know your order will arrive safely at its destination, and without taking longer than necessary.
You can also collect your order from our location in the heart of the Randstad, near Schiphol. We ship most items throughout Europe.

At Zodiac Online Shop, we make sure your order is shipped quickly, safely and as cost-effectively as possible. Because our products vary in size and weight, we calculate shipping costs based on the parcel type. This way, you always pay the lowest possible rate for your order.

Shipping Costs Netherlands

Free shipping from €50,- within the Netherlands.
For orders up to €50,-, the shipping costs are €6,95

International Shipping Costs

For shipping to other countries within the European Union, variable rates apply. These are also calculated automatically at checkout.

The exact shipping costs are calculated automatically during checkout, depending on the size and weight of the products in your basket. This way, you always know exactly what to expect.

Belgium

  • For an order of parts and accessories with a delivery address in Belgium, a shipping rate applies from €9,95
  • For an order of an inflatable boat, the shipping costs are €100,-

Other countries

For an order of parts and accessories to the countries below, the following shipping rates apply:

  • Bulgaria (BG): from €16,95
  • Denmark(DK): from €11,95
  • Germany (DE): from €8,95
  • Estonia (EE): from €15,95
  • Finland (FI): from €20,95
  • France (FR): from €13,95
  • Greece (GR): from €15,95
  • Hungary (HU): from €13,95
  • Ireland (IE): from €27,95
  • Italy (IT): from €14,95
  • Croatia (HR): from €13,95
  • Lithuania (LT): from €13,95
  • Luxembourg (LU): from €10,95
  • Austria (AT): from €12,95
  • Poland (PL): from €9,95
  • Portugal (PT): from €13,95
  • Romania (RO): from €13,95
  • Slovenia (SI): from €12,95
  • Slovakia (SK): from €11,95
  • Spain (ES): from €14,95
  • Czech Republic (CZ): from €10,95
  • Sweden (SE): from €16,95

It is not possible to order a (foldable) inflatable boat or tube via our online shop for delivery to one of the countries listed above.

For this, please contact us. We will be happy to look for a suitable solution.

Processing and delivery times

We do everything we can to process your order as quickly as possible. Orders placed on working days before 16:00 are generally processed and dispatched the same day.

The average delivery time is:

  • Netherlands: 1–2 working days
  • Belgium, Luxembourg, Germany and Denmark: 2-3 working days 

For other countries, delivery may take a few days longer.

Shipping partners

We work with reliable carriers such as GLS and PostNL. Once your order has been dispatched, you will receive a confirmation with a track & trace link to follow your delivery.

Collection in the Randstad - Click & Collect

Prefer not to wait for your parcel? You can collect almost all products from us. We hold good stock, but we recommend calling ahead to check the product you want is available.
Go to our contact page for opening hours and more information.
During the checkout process you can choose the “Collection” option.

Returns

You have the right to cancel the order up to 14 days after receipt without giving a reason. You then have a further 14 days to return the product.
You will then receive a refund of the full order amount, including shipping costs.
Return shipping costs to our webshop are at your own expense (average € 7,25 per parcel).

If you exercise your right of withdrawal, the product must be returned with all accessories and, where reasonably possible, in its original condition and packaging. Damage may result in a reduction in value.

We will refund the amount due within 14 days of registering your return, provided the product is received back in good order.

Follow the steps below to create your return

Step 1. Register return

Register your return in your Zodiac Online Shop account.

Don’t have an account yet? Create one using the same email address used to place the order.

Click “My Orders”, open the relevant order and click ‘Return items’ at the bottom.

Select the reason for the return and the preferred return action.

Step 2. Returning goods

Please note: always register your return first (step 1) before sending the goods back.

Send an email to: info@zodiaconlineshop.nl 

State in the email subject: Your order number / RETURN

One of our team will then send you the return form. Please complete this form and include it with the shipment, then send the parcel to:

Zodiac Online Shop
Lakenblekerstraat 56
1431 GG Aalsmeer

Once the return has been received, it will be processed as quickly as possible.
If you return only part of the order and this brings the original order total below the free-delivery threshold, the standard shipping costs will still be charged. This will be deducted directly from the amount to be refunded for the return.

Condition of the goods

It is your responsibility to handle the product and the shipment with care.
All products are inspected on arrival before we refund your money.
Any damage or loss in value may be charged.

Warranty

Step 1: Register a warranty case via your Zodiac Online Shop account.
Step 2: In the order, click ‘Return items’ and select the return reason “Register warranty case” and the return action “Warranty: repair/inspect product”.
Step 3: We will then contact you to start the warranty process.

Cost of return shipping

The cost of return shipping, for both standard returns and warranty cases, is at the customer’s expense.
This applies to customers both within the Netherlands and in other European countries.