Privacy policy Zodiac Online Shop (Zodiac Netherlands)

https://www.zodiaconlineshop.nl

About our privacy policy

Zodiac Online Shop values your privacy. We therefore only process data that we need for (improving) our services and handle with care the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services made available through it by Zodiac Online Shop. The effective date of these terms is 13-10-2025, by publishing a new version, all previous versions become invalid. This privacy policy describes which data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and which rights you have in relation to the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our privacy contact person; you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store (or have stored) this data, which security techniques we use, and who can access the data.

Online shop software

Shopify

Our online shop is built using Shopify software. Personal data that you provide to us for the purpose of our services is shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Under the agreement we have entered into with them, Shopify is required to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Shopify uses cookies to collect technical information relating to your use of the software; no personal data is collected and/or stored.

Shopify reserves the right to share collected data within its own group in order to further improve its services.

Web hosting

We purchase web hosting and email services from Hostnet. Hostnet processes personal data on our behalf and does not use your data for its own purposes. This party may, however, collect metadata about the use of the services. This is not personal data. Hostnet has taken appropriate technical and organisational measures to prevent loss and unauthorised use of your personal data. Under the agreement, Hostnet is bound by a duty of confidentiality.

Email and mailing lists

MailChimp & Shopify

We send our email newsletters with MailChimp and/or via Shopify. They will never use your name and email address for their own purposes. At the bottom of every email sent automatically via our website, you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp and Shopify. MailChimp and Shopify use cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp and Shopify reserve the right to use your data to further improve their services and, in that context, to share information with third parties.

Microsoft Office

For our regular business email correspondence, we use the services of Microsoft Office. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your data and ours as far as possible. Microsoft Office has no access to our mailbox, and we treat all our email correspondence as confidential.

Payment processors

Mollie & PayPal

To process (part of) the payments in our online shop, we use the payment platforms Mollie and PayPal. These parties process your name, address and town/city details, as well as your payment details, such as your bank account or credit card number.

Mollie and PayPal take appropriate technical and organisational measures to protect your personal data. They reserve the right to use your data to improve their services and may, in that context, share anonymised data with third parties.

All of the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service provision for which Mollie and/or PayPal engage third parties.

Mollie and PayPal do not retain your personal data for longer than is permitted under the statutory retention periods.

Shipping and logistics

PostNL, DHL, DPD and GLS

When you place an order with us, it is our responsibility to have your parcel delivered to you. We use the services of PostNL, DHL, DPD and GLS, or other courier services, to carry out deliveries. For this purpose, it is necessary for us to share your name, address and town/city details with these parties. These parties use this data solely for the performance of the agreement. If these parties engage subcontractors, they will also make your data available to those subcontractors.

Invoicing and bookkeeping

Exact online

For maintaining our administration and bookkeeping, we use the services of Exact online. We share your name, address and place of residence details, and details relating to your order. This information is used to administer sales invoices. Your personal data is transmitted and stored securely. Exact online is bound by confidentiality and will treat your data confidentially. Exact online does not use your personal data for any purposes other than those described above.

External sales channels

Bol.com

We sell (some of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order details and personal data with us. We use this information to process your order. We treat your data confidentially and have implemented appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Marktplaats.nl

We sell (some of) our items via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl shares your order details and personal data with us. We use this information to process your order. We treat your data confidentially and have implemented appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Reviews WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares these details with us so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to ask for further clarification on your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use these details solely for the purpose of inviting you to leave a review. WebwinkelKeur has implemented appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide its services; we have given WebwinkelKeur permission to do so. All of the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Purpose of data processing

General purpose of processing

We use your data solely for the purposes of our services. This means the purpose of the processing is always directly related to the instruction you provide. We do not use your data for (targeted) marketing. If you share data with us and we use it to contact you at a later time—other than at your request—we will ask for your explicit consent. Your data is not shared with third parties, except where necessary to meet accounting and other administrative obligations. All such third parties are bound to confidentiality under the agreement between them and us, or by an oath or statutory obligation.

Automatically collected data

Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, Zodiac Online Shop may be required by law to share your data in connection with a tax or criminal investigation by government authorities. In such a case, we are compelled to share your data, but we will oppose this to the extent permitted by law.

Retention periods

We retain your data for as long as you remain a client. This means we keep your customer profile until you tell us you no longer wish to use our services. If you notify us of this, we will also treat it as a request for erasure. Under applicable administrative obligations, we must retain invoices containing your (personal) data, so we will keep this data for as long as the relevant retention period applies. However, our staff will no longer have access to your client profile or to documents we have produced in connection with your instruction.

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights in relation to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we will only send extracts and copies of your data to the email address we already have on file. If you wish to receive the data at a different email address or, for example, by post, we will ask you to provide proof of identity. We keep a record of completed requests; in the case of an erasure request, we record anonymised data. You will receive all extracts and copies of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to access data that we process (or have processed) which relates to you or can be traced back to you. You can submit a request to that effect to our privacy contact. You will receive a response to your request within 30 days. If your request is granted, we will send a copy of all data to the email address we have on file, including an overview of the processors holding this data, stating the category under which we have stored this data.

Right to rectification

You always have the right to have data that we process (or have processed) which relates to you or can be traced back to you corrected. You can submit a request to that effect to our privacy contact. You will receive a response to your request within 30 days. If your request is granted, we will send confirmation to the email address we have on file that the data has been corrected.

Right to restriction of processing

You always have the right to restrict the processing of data that we process (or have processed) which relates to you or can be traced back to you. You can submit a request to that effect to our privacy contact. You will receive a response to your request within 30 days. If your request is granted, we will send confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process (or have processed) that relates to you or can be traced back to you, carried out by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send extracts or copies of all data about you that we have processed, or that has been processed on our behalf by other processors or third parties, to the email address we have on file. In such a case, we will most likely no longer be able to continue providing our services, as the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of Zodiac Online Shop. If you object, we will immediately stop processing the data pending the handling of your objection. If your objection is justified, we will provide you with extracts and/or copies of the data we process (or have processed) and will then permanently stop processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies are placed via our website by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website.

This processor may be required under applicable laws and regulations to provide access to this data. We have not permitted Google to use the analytics information obtained for other Google services.

Third-party cookies

Where third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to amend our privacy policy at any time. However, this page will always show the most recent version. If the new privacy policy affects how we process data about you that we have already collected, we will notify you by email.

Contact details

Zodiac Online Shop (Marine Trading International BV)

Lakenblekerstraat 56 - 1431 GG Aalsmeer - The Netherlands

Tel: +31-(0)297-368385 / info@zodiaconlineshop.nl

Contact person for privacy matters

M. Kooij